WhatsApp Contact Centre
A WhatsApp-first contact centre for your team, with campaigns, consent and reporting built in.
The dialler places calls for your agents: predictive and auto modes keep them talking, and preview mode shows them who they are about to call and why first. Each campaign chooses its mode.
What you get
Features
- Predictive dialling: dials ahead of free agents and connects answered calls to agents on desk phones, keeping abandoned calls under the campaign’s limit, with a recorded message for any that are
- Auto dialling: one call per free agent, never over-dialled
- Preview dialling: the agent sees the client record and dials when ready
- Answering-machine detection, per campaign
- Browser softphone (WebRTC) or desk phone
- Runs on Asterisk telephony
Other solutions
Omnichannel Workspace
Email, WhatsApp, SMS and voice for each client, in one agent workspace.
Retention Predictor
See which clients may leave, and why — while there is still time to help.
AI Security Scanner
Vulnerability scanning with self-hosted AI triage and remediation advice.
Tell us what you want to improve
Describe the problem in your own words. We’ll come back to you with how we would approach it and a quote.