Solution

WhatsApp Contact Centre

Your clients already message you on WhatsApp. This gives your agents a proper shared inbox for it, with the consent records, templates and reporting a regulated business needs.

What you get

Features

  • Shared agent inbox for WhatsApp conversations
  • Campaigns and approved message templates
  • WhatsApp Flows for structured forms inside the chat
  • Consent capture and records
  • Reporting for supervisors and management
  • Public API to connect your own systems
  • WhatsApp voice calling is planned as a next phase

Other solutions

Tell us what you want to improve

Describe the problem in your own words. We’ll come back to you with how we would approach it and a quote.