WhatsApp-first contact centre
An enterprise contact centre built around WhatsApp, with one isolated instance per client. A voice phase is planned.
We use AI-accelerated engineering to build production systems — with requirements written down first and an experienced engineer reviewing every change.
What we deliver
What’s included
- Spec-first: requirements, decisions and acceptance criteria written down before code
- AI-accelerated development, with senior engineers reviewing every change
- Delivered on Java / Spring Boot, Python / FastAPI, React / Vue, PostgreSQL / MariaDB and Docker
- Hosted, monitored and supported on our infrastructure, or deployed to yours
- Migrations and modernisation, such as multi-terabyte mail migrations and legacy panel replacements
Case studies
Systems we have built
Our clients stay anonymous; we describe the work, not who it was for.
Omnichannel agent workspace
One workspace for email, WhatsApp, SMS and voice, with call transcription added to each client’s history.
Click-to-dial preview dialler
A web-based preview dialler: agents see the record, then dial from the browser through a WebRTC softphone.
Tell us what you want to improve
Describe the problem in your own words. We’ll come back to you with how we would approach it and a quote.