WhatsApp-first contact centre
An enterprise contact centre built around WhatsApp, with one isolated instance per client. A voice phase is planned.
Case studies
Systems we have built
Our clients stay anonymous. We describe the work and the industry, never the client.
Client communication
Related service: Intelligent client communication
Omnichannel agent workspace
One workspace for email, WhatsApp, SMS and voice, with call transcription added to each client’s history.
Click-to-dial preview dialler
A web-based preview dialler: agents see the record, then dial from the browser through a WebRTC softphone.
WhatsApp application with Android app
A WhatsApp messaging application, including a companion Android app.
SMS automation suite
Scheduled SMS sending with inbound replies, POPIA compliance controls and a Monday.com integration.
Operator and supervisor panel
A replacement for the FOP2 operator panel on FreePBX, giving operators and supervisors a live view of the phone system.
Voice gateway administration
An admin interface for a voice gateway: accounts, caller IDs, trunks and unanswered-call follow-up.
Prediction & BI
Related service: Prediction models & machine learning
Client retention model
A machine-learning model that predicts which active clients may leave, with an explanation for each prediction and a documented fairness audit, so staff can reach out in time.
ID pool allocation with success analytics
A service that allocates identifiers from a managed pool and tracks success rates to inform how they are used.
Usage and billing reporting
Management reports on Wi-Fi usage, and billing reports produced with JasperReports.
Payments BI pipeline
A business-intelligence pipeline over payments data, feeding management reporting.
Integrations
Related service: System integrations
Secure WhatsApp webhook broker
A store-and-forward broker that receives WhatsApp webhooks and passes them on reliably, so internal systems never face the internet.
Static-IP Odoo relay
A relay that lets Google Apps Script reach an Odoo ERP through a fixed IP address, without handing scripts the ERP credentials.
Debt-review proposal gateway
An integration that submits debt-review proposals to a bank’s API.
Security & infrastructure
Related service: AI-powered security & infrastructure monitoring
AI-powered vulnerability scanner
A vulnerability scanner with AI triage running on a self-hosted model, prioritising findings and suggesting fixes.
Incident detection and paging
Incident detection over Wazuh SIEM data, with evidence timelines and Telegram and email paging.
Multi-tenant network path monitoring
Distributed monitoring of network paths for multiple tenants, detecting outages, route changes and degradation.
MikroTik fleet audit
Discovery, configuration audit, security checks and monitoring across a fleet of MikroTik routers.
Email diagnostics toolbox
Self-hosted email diagnostics in the style of MXToolbox: DNS, SPF, DKIM, DMARC, blacklist and deliverability checks.
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