WhatsApp-first contact centre
An enterprise contact centre built around WhatsApp, with one isolated instance per client. A voice phase is planned.
Your clients use WhatsApp, email, SMS and the phone — often about the same matter. We build contact-centre systems that keep every conversation in one history, and give agents AI help without taking the conversation away from them.
What we deliver
What’s included
- WhatsApp contact centre: agent inbox, campaigns, templates, WhatsApp Flows, consent, reporting and a public API
- Omnichannel agent workspace: email, WhatsApp, SMS and voice per client, with a screen-pop on inbound calls
- Diallers: click-to-dial and preview dialling with a browser softphone (WebRTC, Asterisk)
- SMS automation: a scheduling engine, inbound replies and POPIA compliance
- AI assist for agents: suggested replies, conversation summaries, sentiment and intent tagging
- Call transcription and summaries added to the client timeline
- Chatbots and self-service flows with a clean hand-over to a person
- Operator and supervisor panels for PBX systems and call centres
Case studies
Systems we have built
Our clients stay anonymous; we describe the work, not who it was for.
Omnichannel agent workspace
One workspace for email, WhatsApp, SMS and voice, with call transcription added to each client’s history.
Click-to-dial preview dialler
A web-based preview dialler: agents see the record, then dial from the browser through a WebRTC softphone.
Tell us what you want to improve
Describe the problem in your own words. We’ll come back to you with how we would approach it and a quote.