WhatsApp-first contact centre
An enterprise contact centre built around WhatsApp, with one isolated instance per client. A voice phase is planned.
Staff spend time hunting for the right policy, script or form. We build private assistants that answer from your own documents, and tools that put everything in one place.
What we deliver
What’s included
- Internal knowledge assistants trained on your policies, procedures and product information — private and access-controlled
- Real-time agent assist in call centres: scripts, compliance prompts and next best action
- Onboarding and training assistants
- Internal tools portals: one place to find and launch every company tool
- Drafting help for letters, emails and reports in your house style
Case studies
Systems we have built
Our clients stay anonymous; we describe the work, not who it was for.
Omnichannel agent workspace
One workspace for email, WhatsApp, SMS and voice, with call transcription added to each client’s history.
Click-to-dial preview dialler
A web-based preview dialler: agents see the record, then dial from the browser through a WebRTC softphone.
Tell us what you want to improve
Describe the problem in your own words. We’ll come back to you with how we would approach it and a quote.